FAQ

Depending on where your building(s) are going (and in some cases the length of time the buildings will be there), you’ll likely need a Development Approval (DA) from your local regulatory authority.  Our project managers may be able to help you through this process.

About modular

No.  Many of the same materials, fixtures and fittings that are used in traditional construction are also used in modular construction.  We use a range of leading brands in the construction of our buildings and are proud of the quality of our buildings.

Modular building uses state of the art, purpose-built factories to complete much of the construction task in a production line environment.  Skilled tradespeople work as a team to deliver a high quality, reliable and consistent building, that is then transported to site and assembled.  Assembly on-site is a relatively quick and easy process, as the building is completed and any services (eg electricity, water & the like) are connected and tested.

With much of the building work taking place off-site in purpose-built factories, delays due to adverse weather are all but eliminated.  Also, time spent on-site is significantly reduced.  Depending on the complexity of the site and design, the on-site time could be as little as 3-5 days!

It really depends on the complexity of the design and the site.  What we can say with confidence, however, is that choosing to build with a modular construction company will save you time, meaning you can get in and start using your building sooner!

There are very few design restrictions with modular.  Each module is built on a steel chassis that allows us great flexibility with design.  We can add details like angled or curved walls, pitched roofs and, where needed, we’re able to build up as well as out!  Need a lift?  No problem!

Ausco's capabilities

Yes!  Ausco have a range of architectural and design experience in house and can lead or be a part of your design team.  Our passion is delivering buildings that you’re proud to live, work or learn in.

Ausco has a team of highly qualified, experienced project managers working across Australia.  Our team will work with you to understand your needs, design a building (or multiple buildings, depending on the size and scope of your project) to meet those needs then actively manage construction and installation for you.  All the while they’ll keep you updated as your building progresses towards completion.

Safety and Sustainability are important to Ausco Modular, too.  From a safety perspective, the controlled production environment at our factories greatly contributes to lessening the risk of injury associated with construction.  Additionally, our innovative, patented SealSafe technology removes working at heights risks on site when complexing modules together, while also giving our buildings a weather proof seal. 

Our buildings are all fitted with insulation and LED or fluorescent lighting, and we’re always making design improvements to our fleet to further improve their energy efficiency. 

Perhaps most importantly, when you build with Ausco the building itself is reusable.  If you’re hiring a building from us for a short- or medium-term need, you’ll rest easy knowing that the same building has been used before and will be used again for another project.  If you’re building a permanent building with Ausco, your finished structure can be extended or re-used in future – even relocated to another site if the need arises!

Ausco Modular recognises that Aboriginal & Torres Strait Islander people are Australia’s first people.  We acknowledge that there has been considerable loss to them – their lands, kin, languages and cultural identity.  We also acknowledge that there is significant diversity amongst Aboriginal and Torres Strait Islander peoples, with various languages, lands and cultures across the areas they reside in throughout Australia which can lead others to making false assumptions that they are all alike.

With this in mind, Ausco Modular has commenced a journey towards reconciliation and have established a Reconciliation Action Plan (RAP).  The RAP provides a framework for organisations to support the national reconciliation movement.  Through this RAP, we will focus on building relationships and raising awareness - both internally and externally, to ensure there is shared understanding and ownership around cultural diversity and inclusion within Ausco.  As an organisation, we support a long-term commitment to the development of higher levels of engagement with Aboriginal and Torres Strait Islander people, communities and organisations.  We are committed to listening, learning and understanding more about Aboriginal and Torres Strait Islander people and through our RAP, will establish goals to achieve this commitment which help foster a culture of respect and greater awareness.

At Ausco Modular, our Reconciliation Action Plan (RAP) is driven by a desire to foster a culture of respect.  It is not just another business initiative, but rather a long-term cultural journey.

The Reconciliation Action Plan (RAP) is a strategic document that supports an organisation’s business plan.  It includes practical actions that will drive an organisation’s contribution to reconciliation both internally and in the communities in which it operates. There are four (4) RAP types (Reflect, Innovate, Stretch, Elevate) which set out minimum elements required from the organisation to develop respectful relationships and create meaningful opportunities with Aboriginal and Torres Strait Islander peoples.

Our buildings are designed, engineered, manufactured and maintained to Australian building standards.  Our manufacturing locations are accredited to the Australian Quality Standard ISO9001.

Our design and assembly are rigorously tested by our in-house NATA accredited testing facility, against selected sections of AS1170, AS4040, AS4100 and AS4600 as well as proof testing of building tie downs and mechanical testing (windows, doors, walls, floors & ceilings).  All areas of the finished works which have an impact on safety have been designed in accordance with Building Code of Australia and Australian standards.

I need help with an Ausco building

Please follow the guide below prior to contacting us with a maintenance request:

Airconditioning troubleshooting guide:

 

Problem

Possible cause

What to do

Unit does not start, restart and/or not blowing air

Power cut

Wait for power to be restored

 

Unit may have become unplugged

Check that plug is securely in the power point

 

Circuit breaker may have been tripped

Turn off the GPO and reset the circuit breaker

 

Battery in the remote controller may have been exhausted

Replace the battery in the remote controller

 

Compressor 5 minute protection has been activated

Wait 5 minutes and try restarting

Unit not heating or cooling

Doors and or windows are open

Close the doors and or windows

 

Inappropriate mode and /or temperature setting

Check that mode is correct ie Heat or Cool or Auto; and also check the temperature setting.  This can be done by pressing the up or down arrow once (depending on if you want to check for heating or cooling temp) this will display the pre-selected temperature.  Adjust to the required temperature.  Note – the display will show the room temperature after approx. 30 seconds.

 

Air filter is dirty/blocked

Remove the filter from the unit and wash under the tap, refit the filter and turn the unit back on.  Run the unit for an hour and check if there is still a problem.  NB – cleaning the filter should be a regular part of your ongoing maintenance plan, at least once per month.

 

Air inlet of the outdoor area is blocked or restricted

Clear any or all obstructions – the air inlet requires at least 300mm clear space.  Once clear, clean the coil if required and restart the unit.  Run the unit for an hour and check if there is still a problem.

If, after an hour of running the unit is still not heating or cooling, please note down the serial number, manufacturer name and height and width, then request a maintenance call with your Ausco representative.

Unit making a “whirring” or “rattle” noise

Possible worn bearings or installation adjustment required

Note down the serial number, manufacturer name and height and width, then request a maintenance call with your Ausco representative.

 

Please follow the guide below prior to contacting us with a maintenance request:

Problem

Possible cause

What to do

Mini boil not working

No water supply

Check by turning tap on in sink – have the site plumber connect water to the building.  Allow time for the mini boil to fill before re-trying.

Water is constantly running from the tap – mains water supply

Unit is faulty

Note down the mini boil brand and serial number, then log a service request with your Ausco representative.

Water is constantly running from the tap – booster water supply

Booster pressure set too high**

Site plumber to check Booster KPA and ensure it is set within range**.  Once reduced to within the desired range, test the unit to see if the problem still persists.  If the problem does persist, note down the mini boil brand and serial number, then log a service request with your Ausco representative.

** The buildings are water tested on mains water pressure and are designed to operate between 300 and 550 kpa

 

Please follow the guide below prior to contacting us with a maintenance request:

Problem

Possible cause

What to do

Roof leaking

Items added or screwed to roof

Apply silicone around screws or holes made in roof when adding items

 

Spreader bar used during delivery and installation has damaged roofing

Contact your Ausco representative to log a maintenance request

 

Damaged roof sheeting during delivery or installation

If you’ve used your own transport or installation company, contact them first.  Otherwise, log a maintenance request with your Ausco representative.